Based on Wechat、Dingding etc. Unified management in the system.
According to the different problem type,system can tranfer theser to the suppliers. Suppliers will arrange engineer to support for onsite or remote.
Customer can socore and evaluate one the system.The system will automatically settle bonus and service fee according to satisfaction
Support EXCEL export.Flexible, Convenient and Fast
Send reports on time by email
effective statistics of SLA / KPI ,learn more about the problem
IT engineer training and management costs are reduced ,base on SLA/KPI, cut down on 30%
Transform the originally cost into a clear service list (including remote + on-site payment), operating costs cut down on 50%
Self-repair, system automatically receive, Different from traditional service mode，1V1 fast processing, 100% efficiency improvement